On select clothing, shoes and jewelry.
If the item you receive is damaged or defective, our buyer protection program ensures that you will get fast service. All you need to do is request a free return label and drop off the package at the nearest UPS or use one of the other carries listed on the label. At MD, we want you to be confident in the products we offer, which is why we make free returns simple and easy.
How to Return a Defective or Damaged Item for Free
Conditions for Free Returns
Returns are accepted in their original condition within 15 days of the date you receive the item and you will receive a full refund or MD Outfits Gift Card. All returned items must be in their original packaging and have the tags attached. To ensure a Free Return for eligible products, please follow the instructions:
1. Check product detail page, including size and color, and find the “Free Return” label
2. Only products listed as eligible for Free Returns on product detail page qualifies
3. No minimum purchase required to receive a Free Return
4. Free Returns available in all 50 states, including D.C.
5. Free Returns available to APO/FPO addresses w/ U.S. zip code only
6. Geographic restrictions may apply to certain products
To qualify for a Free Return, all eligible products must be new, unworn, and in the original packaging in accordance to our return policy. This includes the following:
- All tags attached
- Certificates of authenticity, grading, and appraisal returned with the product
- All products returned without original documentation will be rejected
- All products that have been resized, damaged, or altered after delivery will not be accepted
All eligible products must use a trackable shipping method. Please contact our award-winning Customer Care or visit our online Customer Service to help guide you through the process.
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A: Yep! There is no minimum purchase required to qualify. We provide free shipping to all 50 States plus D.C.
A: Absolutely! There is no minimum purchase required to receive easy, free returns if the item you receive is damaged or defective. We believe in hassle-free online shopping and we always deliver! Simply use the return label that was provided to you and drop it off at your nearest UPS location! We make it simple with our free returns on all eligible items.
A: Of course! We want you to buy with confidence anytime you make a purchase at MD. We make every effort to ensure your merchandise will be shipped on time and in excellent condition. Our buyer protection guarantee ensures you are always protected from damaged or defective items.
A: Unfortunately no. You can only use one coupon code per order. However, contact us if you want to use a Gift Card along with one of any other types of codes. We will manually apply two codes for you. We also have Standard and VIP Memberships for greater savings. We want you to get the maximum discount you can, so please consider joining the family of MD.
A: Currently, we are focused on running our entire business online. In addition, we believe that your most comfortable dressing room is your own bedroom.
A: If your order is being shipped to an address in KY, UT, WY, ND, SD, MN, IA, IN, GA, VT or NJ, where our business is located and/or sales taxes on internet transactions are conducted, local sales tax will be automatically assessed. We do not collect sales taxes on any other domestic (USA) or international orders.
A: Our business hours are from 9 AM to 5 PM Central Time, Monday to Friday.
A: 1. Go to your Shopping Bag 2. Enter your coupon code 3. Click Apply